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Main | PerformancePoint 2007 Implementation »
Monday
Apr052010

Leveraging CorVu & Microsoft SharePoint for Incident Reporting

Greater Manchester Fire & Rescue Authority is the United Kingdom’s second largest fire and rescue authority. It employs over 2,500 staff, operating 41 fire stations across ten districts. In total, it covers an area of nearly 500 square miles, with a culturally diverse population of 2.5 million people. During 2007, it attended over 49,000 incidents. The organisation also works in the community, carrying out home fire risk assessments, conducting visits to schools and advising businesses on fire safety.
Greater Manchester Fire & Rescue Authority’s Corporate Support department provides performance information to management and borough commanders. This information is obtained via the organisation’s Management Information System (MIS) from data automatically recorded for call out incidents. In 2009, the Authority introduced a new Incident Recording System (IRS), and commissioned Manigent to develop a reporting suite. In addition, Manigent was asked to improve the existing MIS (CorVu) reporting suite by making it more robust, flexible and less costly to maintain.